CONTACT PERSON TRAINING

COURSE OUTLINEMAKE AN ENQUIRY

OVERVIEW

Course Overview
This course is designed to provide learners with an understanding of the role of the Contact Person, provide an increased understanding of how to manage Dignity at Respect complaints in the capacity of a contact person and how to take the practical steps to sign-post the employee in resolving the issue.

Learners will gain HR practical steps that need to be taken to ensure compliance with the Code of Practice on Bullying and Harassment and workplace best practice.

Duration of courses can be adapted to suit your business needs.

COURSE OUTLINE

  • Overview
  • Code of Practice on the Prevention and Resolution of Bullying at Work
  • What is Bullying
  • What is Harassment 
  • Contact Person: Role
  • Contact Person: Responsibilities
  • Sign-Posting
  • What to do if allegations are raised
  • Workplace Investigations 
  • The law and your obligations 
  • Q&A

LEARNING OUTCOMES

Gain an understanding of how to sign-post employees in resolving complaints under the Dignity at Work procedure. 

Have a good understanding of the role and responsibilities of a contact person.

Develop a greater understanding of the meaning of bullying, harassment, sexual harassment

Gain knowledge of legislation surrounding bullying in the workplace 

Develop a greater understanding of how to conduct workplace investigations

Providing HR Support For Almost 20 Years

Get in Touch

We would love to hear from you. You can contact us as below:

 Dublin:
The HR Suite,
13 Upper Baggot Street,
2nd Floor,
Dublin 4. DO4 W7K5

 Kerry:
The HR Suite,
Pier 17 Dingle Road,
Tralee,
Co. Kerry. V92 R6DX (HQ)

 Cork:
The HR Suite,
5 Lapp's Quay,
Centre,
Cork. T12 RW7D

info@thehrsuite.com+353 (0)1 901 4335+353 (0)66 7102887

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