Customer Care / Customer Services Training

We have partnered with The HR Suite for the last six years and speak to them on a very regular basis. They are a great sound board. They are there for professional, reasonable, and excellent HR advice on a day-to-day basis and we really value their advice.

We have always found the service from the HR suite to be excellent. 

We have used their online training with our staff in Ireland and the content and production was so good that we ran it out with our staff in the UK as well.

I am the head of HR with Corrib Oil since November 2021. We have been involved with The HR Suite from that time, working very closely with Brid and Laura on any sounding boards that we need when we’re looking at the big clangers that come in the door, making sure that we’re following process and that we’re giving good practice and fair procedure. We work very closely with Cathy as well on L&D, looking at the bespoke training needs of Corrib Oil across the business from leaders right across, looking at workshops, roleplay, what they need and what has worked for us so we have a great relationship with The HR Suite and we plan for that to continue into the future.

I am the HR Director at Odyssey Social Care, which is also a member of the Broadlake family and we have been with The HR Suite for just over five years. The support we have from The HR Suite is amazing. We utilize all the services from training to individual requests to support with meetings and investigations and cases. We avail of audit support and policy updates and I just think they are a huge benefit to the organisation. It is amazing to have fresh eyes and fresh perspective in a very busy working environment to help with the challenges we have on a day-to-day basis.

I had the privilege of working with Caroline, Brid, Cathy, and all the fantastic team at the HR Suite where they developed a custom-made Leadership Development Programme for Grassland Agro. What makes this Leadership Development Programme exceptional is its bespoke approach. After consultation, the content was tailored to address the specific needs and challenges of our team, making the learning experience incredibly relevant and impactful. Brid and Cathy were extremely easy to work with and really tried to understand our business and what we want to achieve.

Cathy & Caroline are extremely knowledgeable trainers and played a pivotal role in making the program a resounding success with our Management Team. Their expertise was evident in every session, providing insights that were not only enlightening but also practical and applicable in real-world scenarios. They have a unique ability to engage the participants and created a dynamic learning environment that went on to further enriched the experience.

 Our Management Team came away from the Programme with a newfound confidence in their leadership abilities, armed with a toolkit of skills and strategies to navigate the complexities of their own individual role.

Overall, I would wholeheartedly recommend this Leadership Development Programme to anyone seeking a high class, customized learning experience.

“Norma from the HR Suite provided exceptional onsite supervisor training for our team. Her expertise and engaging delivery made the training easy to understand, leaving the team feeling more knowledgeable and prepared. Norma adapted the content to meet our specific needs, ensuring our team received practical, relevant insights. Highly recommended!”

HR Suite has played a pivotal role in our business, acting as a primary extension to our team during periods when we lacked an internal HR function. They have been instrumental in various aspects, including policy and procedure development, handling disciplinary actions, and ensuring legal compliance. The HR Suite team consistently demonstrates professionalism, an- understanding of our requirements, and delivers practical advice tailored to our business needs.

We had the opportunity to run a few courses from The HR Suite for our members: the feedback to their training has always been very positive. The workshops are clear, engaging and interactive throughout. The facilitators are friendly, professional and always available to discuss the contents of the courses and our expectations/needs. It has been evident that the team at the HR Suite has put great effort into identifying gaps, into designing relevant and useful workshops, they have been very responsive last year during the pandemic, in particular with their Business Continuity programme. They have also been adaptable to their clients’ specific requirements, in our case, the Animation industry. We are confident and happy to continue calling on to the HR suite for current and future courses needs

We have been partnering with the HR Suite for a number of years and have been extremely satisfied with this relationship. When we have needed advice it has been given in a timely and efficient manner and always reflects best HR practice. The team are very knowledgeable and also have very high standards in report writing and documentation. While we have wonderful colleagues at work there is an immense comfort knowing that we have an extra pair of hands at the end of the phone when we need it. I couldn’t recommend the HR Suite more highly.

 Their team of expert trainers are extremely professional, with a practical style delivering best practise courses. The training is tailored to meet our needs and the workshop are always very informative, clear and engaging. The training is always well received and I would highly recommend The HR Suite to other companies with any training need.

It’s an absolute pleasure to deal with the HR Suite.  They provide the highest level of expertise within the world of HR, ensuring to action every query quickly and with great professionalism.  Our account Manager has given us fantastic assistance in navigating some tricky waters and is always on hand to address any issues which we may face, no matter how big or small.  I can’t recommend her and the team highly enough.  She is a pleasure to deal with and I know I can trust and rely on her knowledge and guidance

At our staff conference recently Caroline chaired a session with 250 people and launched the consultation phase to inform the development of our People Strategy.  Given her extensive experience, Caroline could listen to feedback from the floor and get to the nub of the issue without delay to fully capture the essence of what was being shared. This session was well received by all, and was smoothly curated and directed in real-time by Caroline. I look forward to working with Caroline again on future events.

Since 2021 The HR Suite has worked closely with us to create a bespoke training program for individuals within our organisation, at the beginning of 2022 we relaunched the training program with great success.  The aim of this training was to identify and improve soft skills of those working in key roles across our company.  Cathy and the team were able to develop and deliver training that was specific to participants needs by taking the time to build relationships and by understanding the complexities of our business

As a charity, our focus is always on making a positive impact in the community we serve, and having reliable HR support is essential to our success. The team at The HR Suite has been outstanding in providing us with the HR guidance we need. Their expertise, quick response times, and tailored advice have given us peace of mind, allowing us to focus on our mission. Whether it is helping with policy development, navigating complex employee relations, or offering day-to-day HR support, they are always there to guide us with professionalism and care. We couldn’t ask for a better HR provider and highly recommend their services to any organization looking for top-notch HR support. 

We have partnered with The HR Suite since the beginning of 2024 and they have been a fantastic addition to our vendors and services. It is fantastic being able to partner with our HR consultant Maureen. It is a great phone a friend service. It is fantastic, she has helped us with a number of things such as reviewing our handbook, our contracts and it is great to know when I need a second pair of eyes to look over a process or a procedure that I am able to give her a shout. The HR Suite is also a fantastic addition to support our recruitment needs as well with being able to provide reference checks and help us with anything that we may need support with.

Our credit Union has undergone significant changes in recent years. The HR Suite are our hr and training support and deliver a professional, efficient service. Our dedicated account manager has in depth knowledge of the financial services and credit union sectors and therefore has a strong knowledge and understanding of the hr and training requirements of the industry. This has helped us to manage challenging employee relation issues and build a positive, professional working environment. It gives us great comfort and assurance having the HR Suite and our account manager available to assist us when required

“As a dynamic and evolving team in the art handling industry, we were searching for a tailored approach to elevate our management capabilities. HRSuite’s bespoke management training modules exceeded our expectations, providing targeted and practical solutions that addressed our unique challenges. The training not only refined our leadership skills but also fostered a stronger, more cohesive team environment. The customised content was engaging and relevant, empowering our managers with the tools to effectively lead and inspire their teams. We’ve seen significant improvements in communication, decision-making, and overall productivity, all thanks to the expert guidance from HRSuite. We highly recommend their services to any organisation looking to invest in the growth and success of their leadership team.”

Park Developments has engaged the HR Suite as a consultant to our business on an ongoing basis, the support and advice that HR Suite provide to our Staff and our Senior Management Team is hugely important to our company.  Since forming our relationship, we have worked on a number of documentation updates and on a variety of other HR related issues.  In our experience the HR Suite team are extremely professional, very proactive and friendly to deal with.   We are very pleased with the support and advice we have received to date.  Caroline Reidy and her team of dedicated Consultants always take the time to understand our business and the challenges we face in the construction industry. I would happily recommend The HR Suite to any business looking for HR support, and we look forward to continue our relationship with them.

‘’ We have used HRSuite now for over a year and work closely with Grainne when the need arises. We have found the service to be very efficient, Grainne always gets back to you in a timely manner and we have found her attention to detail, direction and advice to be very helpful.’’

‘’A huge thank you to Caroline and the HR Suite team who supported us at a recent event – Caroline as our guest speaker was superb. Her warm and engaging style along with sharp insights and helpful tips were a hit with our audience. Behind the scenes, The HR Suite team, Jo & Kay were friendly, diligent and efficient in the lead up to ensure we were well prepared.’’

‘’We are pleased to share our positive experience with the HR Suite. Brid and Laura have consistently offered us valuable expertise, ensuring that our practices and policies are aligned with best practices. Their dedication and attention to detail are truly praiseworthy.

The HR Suite has been very helpful in our workshop training, especially in our people management . The role-play exercises we co-designed with the HR Suite were realistic and addressed the actual issues our managers face. Their tailored approach has greatly enhanced our team’s skills and confidence.

The support and training we have received from the HR Suite have been immensely valuable. They have listened to our needs and provided solutions that are both practical and effective.

We highly recommend their services to any organisation seeking quality HR support and training.”

Caroline worked with us for many years as our Operational & HR Director. She continues to work with us in proactively assisting us in the area of HR, productivity, legal compliance and offers us ongoing HR advice and support which is very important to us to ensure the smooth running of our business. Caroline introduced the Quad Tool to which has produced very high levels of consistency, autonomy and best practice in all aspects of the business. We highly recommend Caroline to any client going forward