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PERFORMANCE MANAGEMENT COURSE

COURSE OUTLINEMAKE AN ENQUIRY

OVERVIEW

Gain –This course is designed to give learners an increased understanding of the performance process, the importance of managing performance in a structured way, tools, and techniques to give feedback with the aim of improving performance and learning how to hold performance review meetings, the importance of setting SMART goals as part of the performance management process. 

Purpose – Develop an understanding of the importance of managing performance, highlight the positive effect of feedback on your team, and how it impacts positively team performance and morale.

Audience– This course is specifically designed for managers, any person in large companies, SMEs or the public sector, business owner or HR professional who manages people.

Expertise – Delivered by our trainers who have vast and best practice knowledge and application of soft skills development.  

Delivery – Virtual classroom or in-person training .

Cost– Contact us for a quote.

COURSE OUTLINE

This performance management course aims to educate and instil a focus on the importance of managing performance, both on a day-to-day basis via in-the-moment conversations and through a robust formal performance management process.  

Lack of time can be a disabler to managing performance, however, proactively managing performance in a fair and consistent manager is a vital people management skill and a necessity for employee retention, motivation and satisfaction.  

This performance management course will look at performance management as the start of an employee’s journey, that is right from recruitment, to onboarding and through the employee’s journey. 

SESSION 1

RECRUITMENT AS THE FIRST STEP

  • Recruitment

INDUCTION AS THE SECOND STEP

  • Why invest in induction?
  • Aims of induction
  • Benefits of induction

PROBATION – TO EMBED INTO THE BUSINESS CULTURE & EXPECTATIONS

  • Aims of probation
  • Benefits of probation
  • Relevant case law
  • The process of probation 
  • The documentation of probation 

PERFORMANCE MANAGEMENT INTRODUCTION

  • Why should my organisation conduct performance appraisals?
  • High performance cultures
  • Objectives of performance management
  • Benefits of performance management

SESSION 2

LAYING THE FOUNDATIONS

  • Psychological Safety
  • How to? 
  • Emotional Intelligence
  • Improvement Techniques

PERFORMANCE MANAGEMENT MEETINGS

  • Legal aspects
  • Before the meeting
  • During the meeting
  • After the meeting
  • Dealing with difficult people

FEEDBACK 

  • Performance management & feedback
  • Continuous feedback
  • Constructive feedback
  • Tips for giving feedback

SUPPORT MECHANISMS 

  • Work support & supervision
  • Receiving feedback
  • Effective communication
  • Assertive Communication
  • Active Listening 
  • Common Pitfalls as People Managers
  • Questioning
  • Assertive Communication
  • Conflict Management
  • Motivation

About the course

Learning outcomes

Upon completion of this Performance Management Training Course, managers will:

  • Understand and implement the law surrounding the probationary period  
  • Understand why performance management is critical to organizational success 
  • Understand best practice performance review meeting structure 
  • Maximize your workforce’s expertise, ideas and skills 
  • Be able to manage your team effectively 
  • Develop and learn techniques to give and receive effective feedback 

Who is the course for?

This performance management course is specifically targeted at people managers or for anyone new to people management. This course will provide an in-depth look at how performance management is weaved into all areas of the employee lifecycle or any people manager that wants to upskill in the area of the performance management process.

Skills gained

You will gain skills such as:  

  • Knowing how to hold a performance management meeting
  • How to provide feedback with the aim of improving performance
  • Setting goals and targets that are both performance and behaviour related and
  • Putting Personal Development Plans in place for your team.  

 

Benefits of the course

Experts – Delivered by a team of experts who can provide practical insight into the importance of managing performance through the probationary period in line with new legislation, managing performance once probation has passed, goal setting and agreeing on personal development plans and goals for the team members.

Experience – Our specialist team has vast experience in delivering performance management training – from best practice off-the-shelf content to bespoke programmes incorporating their own performance management process and system.

How to apply it –the facilitator will invite the participants to take part in group discussions and scenario conversations in order to gain practical insight on managing performance.  

Providing HR Support For Almost 20 Years

The HR Suite delivered Dignity & Respect Training for our entire staff. We found it beneficial, team-building positive and very well received. We found the training service was excellent and delivery was professionally executed. I would highly recommend Caroline & the team at The HR Suite.

Seán Ó Murchú

Coláiste Éanna

We have worked with HR & Business Solutions for a few years and have always received first class HR best practice and employment law advice. Caroline and the team are have taken the time to understand our business and have not only an extensive knowledge of employment legislation but of the legislation governing our sector in particular. I would highly recommend HR & Business Solutions to any business especially as they provide comfort and reassurance in the complex employment law arena

Paudie McCarthy

Eleco Electrical Services

We had the opportunity to run a few courses from The HR Suite for our members: the feedback to their training has always been very positive. The workshops are clear, engaging and interactive throughout. The facilitators are friendly, professional and always available to discuss the contents of the courses and our expectations/needs. It has been evident that the team at the HR Suite has put great effort into identifying gaps, into designing relevant and useful workshops, they have been very responsive last year during the pandemic, in particular with their Business Continuity programme. They have also been adaptable to their clients’ specific requirements, in our case, the Animation industry. We are confident and happy to continue calling on to the HR suite for current and future courses needs

Delphine Coudray

Animation Skillnet

We have been partnering with the HR Suite for a number of years and have been extremely satisfied with this relationship. When we have needed advice it has been given in a timely and efficient manner and always reflects best HR practice. The team are very knowledgeable and also have very high standards in report writing and documentation. While we have wonderful colleagues at work there is an immense comfort knowing that we have an extra pair of hands at the end of the phone when we need it. I couldn’t recommend the HR Suite more highly.

Kim O'Callaghan

Paddy Power Betfair

 Their team of expert trainers are extremely professional, with a practical style delivering best practise courses. The training is tailored to meet our needs and the workshop are always very informative, clear and engaging. The training is always well received and I would highly recommend The HR Suite to other companies with any training need.

Susan McIlveen

Group Learning & Development Manager- Cliste Hospitality

It’s an absolute pleasure to deal with the HR Suite.  They provide the highest level of expertise within the world of HR, ensuring to action every query quickly and with great professionalism.  Our account Manager has given us fantastic assistance in navigating some tricky waters and is always on hand to address any issues which we may face, no matter how big or small.  I can’t recommend her and the team highly enough.  She is a pleasure to deal with and I know I can trust and rely on her knowledge and guidance

Mary McGillycuddy

HR Manager - TLI Group

At our staff conference recently Caroline chaired a session with 250 people and launched the consultation phase to inform the development of our People Strategy.  Given her extensive experience, Caroline could listen to feedback from the floor and get to the nub of the issue without delay to fully capture the essence of what was being shared. This session was well received by all, and was smoothly curated and directed in real-time by Caroline. I look forward to working with Caroline again on future events.

Kevin De Barra

The HSA

Since 2021 The HR Suite has worked closely with us to create a bespoke training program for individuals within our organisation, at the beginning of 2022 we relaunched the training program with great success.  The aim of this training was to identify and improve soft skills of those working in key roles across our company.  Cathy and the team were able to develop and deliver training that was specific to participants needs by taking the time to build relationships and by understanding the complexities of our business

Sharon McAleer

Monaghan Mushrooms

Our credit Union has undergone significant changes in recent years. The HR Suite are our hr and training support and deliver a professional, efficient service. Our dedicated account manager has in depth knowledge of the financial services and credit union sectors and therefore has a strong knowledge and understanding of the hr and training requirements of the industry. This has helped us to manage challenging employee relation issues and build a positive, professional working environment. It gives us great comfort and assurance having the HR Suite and our account manager available to assist us when required

Michael Cunningham

Ashbourne Credit Union

Get in Touch

We would love to hear from you. You can contact us as below:

 Dublin:
The HR Suite, 13 Upper Baggot Street,
2nd Floor, Dublin 4. DO4 W7K5

 Kerry:
The HR Suite, Pier 17 Dingle Road,
Tralee, Co. Kerry. V92 R6DX (HQ)

 Cork:
The HR Suite, 12 South Mall,
Centre, Cork. T12 RD43

[email protected]+353 (0)1 901 4335+353 (0)66 7102887

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Performance Management Course FAQ’s

What is performance management ?

It is a process used to drive review performance over the past number of months, offer constructive feedback, set goals and agree on a personal development plan for team members.

Why is performance management important ?

Performance management is a positive step and provides clear goals and paths for team members for the period ahead. Without clear goals and plans then it is difficult for employees to know what they are working towards.

What type of services does The HR Suite offer?

As highly recommended HR consultants, we offer many HR services to SMEs in Ireland such as having an employment law consultant assigned to your company, helping with your recruitment process, or any general HR services you want to outsource.

Our HR courses target employees and employers.  Some include an employment law course, leadership development programme, workplace wellbeing course, people management course, management development programme, diversity and inclusion training, time management course, conflict management course, menopause in the workplace training, performance management course and more. Check them out on our HR training page.

Please check out our blog to read about HR topics. We update it every month. Currently, we have blogs about annual leave in Ireland, understanding what to wear to an interview, disciplinary procedures and grievance procedures.