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CONFLICT MANAGEMENT COURSE

COURSE OUTLINEMAKE AN ENQUIRY

Conflict Management Course

CPD Certified Course with downloadable cert of completion   

Gain – This conflict management course helps you gain vital interpersonal skills that give you the confidence to manage conflict in the workplace, for example during Grievance Procedures or Disciplinary Procedures.  

Delivery – Virtual classroom or face-to-face delivery  

Audience –Anybody that is involved in people management   

Expertise – Experienced Trainers with wide-ranging experience in professional people management training   

Costs – Contact us for a quote  

COURSE OUTLINE

  • Assertiveness
  • Communication
  • Relationship Building
  • Conflict
  • Impact & Influencing Your Team
  • Dealing with difficult people
  • Feedback

Introduction to Conflict Management

Conflict management in the workplace is more common than you think; the Irish Times claims that one in four Irish employers experience a workplace dispute each year.

In this conflict management course, The HR Suite will explore conflict management strategies so you can handle team conflict effectively and with confidence.

Great communication is the key to managing and resolving conflict in the workplace through active listening and asking the right questions at the right time, we discuss communication styles to increase your confidence when dealing with challenging times at work.   

About The Course

Learning outcomes

Learn skills to become a better, more assertive communicator.

Have knowledge of how to build lasting relationships.

Gain an understanding of how to deal with and address conflict.

Have the ability to accept feedback and use in constructively.

Course details

Conflict Management Course Details :

  • The Role of conflict management   
  • The Conflict Resolution Process  
  • Assertiveness v’s cooperativeness using 5 conflict-handling modes:  
  1. Competing  
  2. Accommodating  
  3. Avoiding  
  4. Collaborating  
  5. Compromising  

It also deals with the correct way to communicate therefore we look at:

  • Importance of Communication   
  • Communication styles   
  • Right time, right place, right context, right questions   
  • The Art of Asking the Right Questions   
  • Dealing with difficult people  
  • Giving constructive feedback  
  • Creative solutions and finding common ground  
  • Handling team conflict   
  • Neutralising emotions   

Who is the course for?

Are you a people manager, team lead, work with teams or in HR and would like to build up your skills to deal with challenging behaviour, and conflict at work and be able to effectively manage conflict resolution then this conflict management course is perfect for you. 

Why choose this conflict management course?

  • Develop your communication skills  
  • Become more assertive and confident when managing conflict in the workplace  
  • Gains skills that support the conflict resolution process   
  • Effectively use Emotional Intelligence to navigate team conflict and neutralise the emotion 

Providing HR Support For Almost 20 Years

The HR Suite delivered Dignity & Respect Training for our entire staff. We found it beneficial, team-building positive and very well received. We found the training service was excellent and delivery was professionally executed. I would highly recommend Caroline & the team at The HR Suite.

Seán Ó Murchú

Coláiste Éanna

We have worked with HR & Business Solutions for a few years and have always received first class HR best practice and employment law advice. Caroline and the team are have taken the time to understand our business and have not only an extensive knowledge of employment legislation but of the legislation governing our sector in particular. I would highly recommend HR & Business Solutions to any business especially as they provide comfort and reassurance in the complex employment law arena

Paudie McCarthy

Eleco Electrical Services

We had the opportunity to run a few courses from The HR Suite for our members: the feedback to their training has always been very positive. The workshops are clear, engaging and interactive throughout. The facilitators are friendly, professional and always available to discuss the contents of the courses and our expectations/needs. It has been evident that the team at the HR Suite has put great effort into identifying gaps, into designing relevant and useful workshops, they have been very responsive last year during the pandemic, in particular with their Business Continuity programme. They have also been adaptable to their clients’ specific requirements, in our case, the Animation industry. We are confident and happy to continue calling on to the HR suite for current and future courses needs

Delphine Coudray

Animation Skillnet

We have been partnering with the HR Suite for a number of years and have been extremely satisfied with this relationship. When we have needed advice it has been given in a timely and efficient manner and always reflects best HR practice. The team are very knowledgeable and also have very high standards in report writing and documentation. While we have wonderful colleagues at work there is an immense comfort knowing that we have an extra pair of hands at the end of the phone when we need it. I couldn’t recommend the HR Suite more highly.

Kim O'Callaghan

Paddy Power Betfair

 Their team of expert trainers are extremely professional, with a practical style delivering best practise courses. The training is tailored to meet our needs and the workshop are always very informative, clear and engaging. The training is always well received and I would highly recommend The HR Suite to other companies with any training need.

Susan McIlveen

Group Learning & Development Manager- Cliste Hospitality

It’s an absolute pleasure to deal with the HR Suite.  They provide the highest level of expertise within the world of HR, ensuring to action every query quickly and with great professionalism.  Our account Manager has given us fantastic assistance in navigating some tricky waters and is always on hand to address any issues which we may face, no matter how big or small.  I can’t recommend her and the team highly enough.  She is a pleasure to deal with and I know I can trust and rely on her knowledge and guidance

Mary McGillycuddy

HR Manager - TLI Group

At our staff conference recently Caroline chaired a session with 250 people and launched the consultation phase to inform the development of our People Strategy.  Given her extensive experience, Caroline could listen to feedback from the floor and get to the nub of the issue without delay to fully capture the essence of what was being shared. This session was well received by all, and was smoothly curated and directed in real-time by Caroline. I look forward to working with Caroline again on future events.

Kevin De Barra

The HSA

Since 2021 The HR Suite has worked closely with us to create a bespoke training program for individuals within our organisation, at the beginning of 2022 we relaunched the training program with great success.  The aim of this training was to identify and improve soft skills of those working in key roles across our company.  Cathy and the team were able to develop and deliver training that was specific to participants needs by taking the time to build relationships and by understanding the complexities of our business

Sharon McAleer

Monaghan Mushrooms

Our credit Union has undergone significant changes in recent years. The HR Suite are our hr and training support and deliver a professional, efficient service. Our dedicated account manager has in depth knowledge of the financial services and credit union sectors and therefore has a strong knowledge and understanding of the hr and training requirements of the industry. This has helped us to manage challenging employee relation issues and build a positive, professional working environment. It gives us great comfort and assurance having the HR Suite and our account manager available to assist us when required

Michael Cunningham

Ashbourne Credit Union

Get in Touch

We would love to hear from you. You can contact us as below:

 Dublin:
The HR Suite, 13 Upper Baggot Street,
2nd Floor, Dublin 4. DO4 W7K5

 Kerry:
The HR Suite, Pier 17 Dingle Road,
Tralee, Co. Kerry. V92 R6DX (HQ)

 Cork:
The HR Suite, 12 South Mall,
Centre, Cork. T12 RD43

[email protected]+353 (0)1 901 4335+353 (0)66 7102887

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FAQ’s

What is conflict management?  

 Most employees are likely to encounter conflict in the workplace at some stage as they all have unique personalities and personal views.  

Conflict management is all about using a set of techniques to resolve conflict and build team relations to create a harmonious workplace culture.  

Techniques include the facilitation of meetings, contributing to resolution and providing guidelines on how to work together in the future. 

How to deal with conflict at work?  

Resolving conflict should be dealt with in a systematic approach.  

Find the route of the conflict so you can build a clear picture of the situation.  

Attempt to bring both parties together in a neutral environment where both feel comfortable. 

Listen, give both parties time to air their grievance and engage one to one to ensure you understand both. 

Find and agree on a solution with both parties to ensure it doesn’t happen again. 

What other services do The HR Suite provide? 

The HR Suite offers a range of HR consultancy and HR outsourcing solutions to support your business needs such as having a dedicated employment law consultant assigned to your company and help with improving the recruitment process.  

We offer various training solutions from Dignity and respect in the workplace to Diversity and Inclusion, view our full complement of HR training courses.  

The Practicalities of Managing Investigations E-Learning with Caroline Reidy is a course that offers some best practice skills that ensure a fair process.   

Workplace wellbeing is so important today, knowing when to switch off from work and techniques to reduce stress and burnout are all topics we explore in our e-learning course. 

We also provide other courses such as an employment law course, leadership development programme, management development programme, performance management course, time management course, conflict management course and menopause in the workplace training. 

Contact us to explore the different options available to you no project is too big or too small, we’ve got you covered.