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Effective Communication and Feedback

COURSE OUTLINEMAKE AN ENQUIRY

OVERVIEW

This course is designed to give learners an insight into the importance of effective communication, active listening, body language. This course will also cover the area of giving feedback.

Suitable for:   All Employees

Delivery:

  • Zoom
  • MS Teams
  • Face to Face Class Room Delivery

Attendance: Maximum 12 per session
Duration: 1 hours

LEARNING EXPERIENCE

This course will be delivered virtually, and we will reference typical case studies throughout the training and will encourage facilitated group discussions and include video clips.

LEARNING OUTCOMES

Upon completion of this course, learners will:

  • Gain an understanding of how effective communication is an essential tool for all employees and managers
  • Develop a greater understanding of the different types of questions when communicating (i.e. open questions)
  • Understand the importance of active listenting
  • Learn tools and techniques for giving feedback

COURSE CONTENT

Upon completion of this course, learners will gain an understanding of:

  • Questioning – Asking the right question at the right time
  • Listening – This requires patience to ensure you get the information you need
  • Paper trails – If it’s not written down it never happened
  • Managing day to day performance through the process of giving feedback
  • Self-awareness of my communication style
  • How communication style can affect giving feedback
  • Feedback sandwich model
  • Situation, Behaviour Impact Feedback model
  • Receiving Feedback

Providing HR Support For Almost 20 Years

We have always found the service from the HR suite to be excellent.  We have used their online training with our staff in Ireland and the content and production was so good that we ran it out with our staff in the UK as well.

Harry Corry, CEO

Harry Corry Ltd.

Get in Touch

We would love to hear from you. You can contact us as below:

 Dublin:
The HR Suite, 13 Upper Baggot Street,
2nd Floor, Dublin 4. DO4 W7K5

 Kerry:
The HR Suite, Pier 17 Dingle Road,
Tralee, Co. Kerry. V92 R6DX (HQ)

 Cork:
The HR Suite, 12 South Mall,
Centre, Cork. T12 RD43

[email protected]+353 (0)66 7102887

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Performance Management Course FAQ’s

What is performance management ?

It is a process used to drive review performance over the past number of months, offer constructive feedback, set goals and agree on a personal development plan for team members.

Why is performance management important ?

Performance management is a positive step and provides clear goals and paths for team members for the period ahead. Without clear goals and plans then it is difficult for employees to know what they are working towards.

What type of services does The HR Suite offer?

As highly recommended HR consultants, we offer many HR services to SMEs in Ireland such as having an employment law consultant assigned to your company, helping with your recruitment process, or any general HR services you want to outsource.

Our HR courses target employees and employers.  Some include an employment law course, leadership development programme, workplace wellbeing course, people management course, management development programme, diversity and inclusion training, time management course, conflict management course, menopause in the workplace training, performance management course and more. Check them out on our HR training page.

Please check out our blog to read about HR topics. We update it every month. Currently, we have blogs about annual leave in Ireland, understanding what to wear to an interview, disciplinary procedures and grievance procedures.